Editorial Product Review:Item Description:The most convenient teapot you will find anywhere - we guarantee it. When tea is ready, simply place it atop your cup. This will cause a valve at the bottom to release: crystal-clear tea flows down, while the mesh filter retains all the leaves. Super easy to clean and dishwasher safe. And its microwaveable - perfect for the office or the road. You will wonder how you got along without one.
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Buyer Reviews
Average Buyer Rating:
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I wish I could give more then 5 stars
This is the best idea ever. I have many pots for loose tea and make tea every day. I have used "bags" to put loose tea in and balls to hold loose tea or a pot with a filter in the middle, I've used a small filter that sits on top of my cup but nothing works near as well, and is as convenient as this pot. You put the loose tea and boiling water in the pot and after it has steeped you place the pot on top of your cup, the tea drips into the cup because the rim of the cup presses it's valve.It is the simplest way to make loose tea that I know of. A uniquie gift idea. I plan on getting one for all my tea drinking friends. Christmas shopping is going to be easy this year.
Customer Rating: -
Wonderful Product!
This was on my daughter's wish last fall for her birthday, so I bought it for her. Her husband & I loved it so much that I got it for him for Christmas, and my own husband surprised me with it. We all love it and still use it daily. The teas from Adagio are wonderful, but it's the pot that is truly extraordinary. I highly recommend this for any tea drinker and it makes a really excellent gift.
Customer Rating: -
tea
I love that there is no pouring required for this product. There is no mess will spillage or with loose tea leaves. Its great for a quick cup of tea or for a group. I also enjoyed the sampler because i could try out the different types. Cleaning the tea leaves out required filling the pot with water and swishing it around instead of having a tea filter to dump the leaves in one swoop. That is the only set back to this great product.
Customer Rating: 
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Teapot is defective and Adagioteas won't cover it
Bought the ingenueTEA sixteen ounce teapot back on August 15th as a present for my wife, along with a bunch of tea. Tea's good but ingenueTEA pot has been used ten to fifteen times and is already defective. The filter always falls off the post and floats to the top of the pot each time hot water is poured into the pot, thus mixing tea leaves throughout the pot. So when it's time to let the tea fall into the teacup, it's contaminated with tea leaves.
Tried to call Adagioteas but they have a policy of not providing a customer service phone number. Went to the chat line and spoke with Adagio's chief technology employee, Ilya Kreymerman.
Conversation was pathetic and took way too long. Ms. Kreymerman said that the product would have had to have been returned within thirty days to be covered. Then she said they would have covered it if I'd complained within ninety days, and sadly I was a 120 days. Then she said that it was unreasonable for anyone to expect them to cover a $19 product after ninety days--what other company would do so? She asked me to look at the recommendations on their web page for this product and I pointed out that the final recommendation actually was a complaint about this same defect. She didn't acknowledge this complaint. Then I pointed out to her that there is page here in this "Feedback" forum on this same defect. Again, she was unresponsive to my complaint and only offered to send me a new filter (which she admits is the problem) if I spend more money with them and place a new order.
I responded that despite everything she had written to me, I had purchased a product from her that has a known defect that others are complaining about, and that she should send me another filter without asking for money from me. Fair is fair, I said.
She refused, saying if I'd asked within ninety days she would have agreed. But 120 days is too long.
I told her we've only used the product between ten and fifteen times.
She talked on and I decided discussing matters with her was taking too much of my time. So I reponded saying I'd take my complaint to the internet and wishing her a merry Christmas.
The morale of the story is two-fold: first, don't buy an ingenueTEA pot because they're defective; and second, don't expect Adagioteas to stand behind their products, even if it's a $3 filter and a dollar in postage that's at stake.
